🔒 Overview

Welcome to PremiumTiviMate.app ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or subscribe to our TiviMate IPTV service.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services. This policy should be read alongside our Terms of Service and Cookie Policy.

📋 Data We Collect

Information You Provide

• Name and contact details (e.g. WhatsApp number, email address) when you contact us
• Payment information — processed securely; we do not store card details
• Device information you share with us when setting up your TiviMate subscription
• Support messages and communications via WhatsApp or email

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited on our website and time spent
• Referring website or search query that brought you to us
• Cookies and similar tracking technologies (see our Cookie Policy)

⚙️ How We Use Your Data

We use the information we collect to:

• Provide, operate and maintain our TiviMate IPTV subscription service
• Process payments and manage your subscription account
• Respond to your enquiries and provide customer support via WhatsApp
• Send you service-related communications (e.g. subscription renewal reminders)
• Improve our website, services and user experience
• Monitor and analyse usage patterns to enhance performance
• Detect and prevent fraud or misuse of our services
• Comply with legal obligations

🤝 Data Sharing

We do not sell, trade or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Third-party providers who assist us in operating our website and service (e.g. hosting, analytics), bound by confidentiality obligations
• Payment Processors: Secure payment processing partners who handle transactions on our behalf
• Legal Requirements: When required by law, court order or government authority
• Business Transfer: In the event of a merger, acquisition or sale of assets

🍪 Cookies

We use cookies and similar tracking technologies to improve your experience on our website. For full details on what cookies we use and how to manage them, please read our Cookie Policy.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

🗂️ Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Active subscriber data: retained for the duration of your subscription plus 12 months
• Payment records: retained for 7 years for accounting and legal purposes
• Support communications: retained for 2 years
• Website analytics data: retained for 26 months

After these periods, your data is securely deleted or anonymised.

✅ Your Rights (GDPR)

If you are in the UK or European Economic Area, you have the following rights under GDPR:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Ask us to limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days.

🛡️ Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted communications, secure servers and restricted access to personal data.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

📞 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact us:

• WhatsApp: +44 7490 344053
• Website: premiumtivimate.app

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.