💰 Overview
At PremiumTiviMate.app, we want you to be completely satisfied with your IPTV subscription. We offer a free 24-hour trial so you can test our service before committing to a paid plan.
This Refund Policy is part of our Terms of Service. By purchasing a subscription you agree to this policy.
✅ Refund Eligibility
You may be eligible for a full or partial refund in the following situations:
- Service Not Activated: Your subscription was paid for but never activated within 24 hours
- Technical Failure: A persistent technical issue on our side prevents you from accessing the service, and we are unable to resolve it within 48 hours of being notified
- Duplicate Payment: You were charged more than once for the same subscription period
- Within 48 Hours: If you contact us within 48 hours of purchase and have not used the service significantly, we will review your case on its merits
🚫 Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- You have used the service for more than 48 hours and then decide to cancel
- Issues caused by your own device, internet connection, or TiviMate app configuration
- You purchased the wrong plan and the service is otherwise working correctly
- You forgot to cancel before a new subscription period began
- Your account was suspended due to a violation of our Terms of Service or Acceptable Use Policy
- The free 24-hour trial period has been used
- Partial refunds for unused time remaining in a subscription period (unless we are at fault)
📊 Refund Summary Table
| Situation | Refund Available |
|---|---|
| Service never activated after payment | ✓ Full Refund |
| Duplicate / accidental double payment | ✓ Full Refund |
| Persistent technical fault (our side, unresolved within 48hrs) | ✓ Full Refund |
| Request within 48 hours, minimal usage | ✓ Reviewed Case-by-Case |
| Changed your mind after using the service | ✗ Not Eligible |
| Device or internet compatibility issues | ✗ Not Eligible |
| Account suspended for ToS violation | ✗ Not Eligible |
| Free trial used | ✗ Not Eligible |
📝 How to Request a Refund
To request a refund, please contact us via WhatsApp with the following information:
- Your name and WhatsApp number used at registration
- The subscription plan purchased and approximate date of payment
- A clear description of the issue or reason for the refund request
- Any screenshots or evidence supporting your claim (if applicable)
Contact us at: WhatsApp +44 7490 344053
⏱️ Refund Timeline
Once a refund is approved:
- We will acknowledge your request within 24 hours
- Approved refunds are processed within 3–5 business days
- The refund will be returned via the same method used for the original payment
- Bank processing times may vary (typically 3–10 working days)
🎁 Free Trial Policy
We offer a free 24-hour trial for new users — no credit card required. This trial is available once per user. The trial is designed to let you fully evaluate our service before purchasing.
Because we provide a free trial, refund requests based solely on "I didn't like the service" after purchasing a paid plan are generally not eligible. We encourage all users to use the trial first.
📞 Contact for Refunds
For all refund queries, billing issues or cancellation requests:
- WhatsApp: +44 7490 344053 (24/7)
- Website: premiumtivimate.app